Privacy Policy

We may collect and process the following categories of personal data:

Personal information

• Name
• Email address
• Phone number
• Business or home address

Account and service data

• Information submitted through enquiry forms
• Project details, requirements and communications
• Client dashboard activity and usage data

Payment information

• Payment details processed securely via Stripe
• Billing address and transaction records

Larkspire Inc LTD does not store full card details. All payments are securely handled by Stripe in accordance with PCI-DSS standards.

Technical data

• IP address
• Browser type and version
• Device information
• Approximate location
• Website usage data and analytics

Optional data, only where relevant

• Date of birth, if required for specific services
• Photographs for identification or project use

We only collect information that is necessary to deliver our services, manage accounts, improve our platform or meet legal obligations.

We use your personal data to:

• Provide and manage our services and websites
• Deliver digital, AI and web services and ongoing support
• Provide access to the Larkspire Inc LTD client dashboard
• Communicate with you, including updates, support and service notifications
• Process payments and manage billing via Stripe
• Improve our website, services and user experience
• Monitor performance and analytics
• Send marketing communications where legally permitted
• Comply with legal and regulatory obligations

If you are a Larkspire Inc LTD client, your data may also be used within our client dashboard, including:

• Project tracking and updates
• Website performance reporting
• File and asset storage
• Support tickets and communication history
• Billing and subscription information

We ensure all client-specific data is securely isolated and only accessible to authorised users.

We use Stripe as our secure payment processor.

• All payment transactions are encrypted and handled directly by Stripe
• Stripe may collect and process your payment data under its own privacy policy
• Larkspire Inc LTD does not store or have access to full card details

We use cookies and similar technologies to ensure website functionality, improve performance and user experience, analyse traffic and usage, and support marketing and remarketing.

You can manage cookie preferences through our cookie banner. Analytics cookies are used only if you choose to accept optional cookies; choosing essential only keeps the site working without analytics tracking.

Essential cookies are required for the website to function and cannot be disabled.

We may send you updates, offers or relevant content where permitted by law.

• You will only receive marketing communications where consent is required
• You can unsubscribe at any time using the link provided or by contacting us directly

We process your data under the following lawful bases:

• Contractual necessity — to deliver our services
• Legal obligation — to comply with applicable laws
• Legitimate interests — to improve and operate our business
• Consent — where required, such as for marketing

We may share your data with trusted third-party providers, including:

• Hosting and infrastructure providers
• Analytics platforms
• CRM and communication tools
• Stripe as our payment processor
• Email and marketing platforms

All third parties are required to comply with appropriate data protection standards. We do not sell your personal data.

Your personal data is stored securely within the UK or with providers operating under equivalent data protection standards.

We implement appropriate technical and organisational measures, including:

• Encryption and secure servers
• Access controls and authentication systems
• Regular monitoring and security practices

We retain personal data only for as long as necessary to provide our services, meet legal, accounting or reporting obligations, resolve disputes and enforce agreements.

When data is no longer required, it is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion where applicable
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time where applicable
• Lodge a complaint with the Information Commissioner’s Office

Email contact@larkspire.co.uk to exercise any of these rights.

Our website or dashboard may contain links to third-party websites. Larkspire Inc LTD is not responsible for the privacy practices of those external sites.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website.

For questions about this policy or to exercise your data protection rights, email contact@larkspire.co.uk.